Shipping Policy

We are shipping worldwide to most countries and using the fastest and most secure delivery methods available to us.

Our Shipping & Handling Charges:
$4.95 (or lower, with promotional discounts)

The processing time for orders is up to 24 hours. Please keep in mind that during holidays or limited edition launches, this time may vary.

SHIPMENT TRACKING

To track your order progress, please see the following instructions:

  1. Copy either your:
    • order number or,
    • tracking number or
    • email address.
  2. Open https://lulutox.com/tracking/
  3. Paste any of the information mentioned above into the designated field on the page and press “track order”
  4. You can now track your order status.

Estimated standard shipping delivery times / country in business days:

  • Australia 12-15 days
  • Africa 12-15 days
  • Canada 12-15 days
  • Europe 12-18 days
  • Japan 6-8 days
  • South America 12-18 days
  • New Zealand 10-12 days
  • South Korea 10-12 days
  • United Kingdom 10-12 days
  • United States 2-5 days*

*delivery times might vary to the states of Alaska, Hawaii

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.

Damages and Lost items

We will offer you a free-of-charge replacement, if your order was damaged in transit, please contact our Customer Support Team for approval and return information.

Please be prepared to provide us with:

  1. Pictures of the damaged item or packaging
  2. Order number

In the rare event that you have misplaced or lost an item, we kindly request you to complete our Lost Item Form. Please take a moment to complete the form and include any relevant information that can aid us in the search. Your satisfaction and peace of mind are of utmost importance to us, and we appreciate your assistance in helping us resolve this matter efficiently.

Shipping & Return Policy for international orders (outside the US):

International shipping rates cover shipping charges only. Customs fees should be covered by customers, and customs policies vary widely from country to country. For more information, please contact your local customs.

If you refuse to accept your package at customs due to high customs fees, we won't be able to refund you for that order or reship the order via another carrier. In this case, the package will be abandoned at customs.

If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge.

** Please note that not clearing the item out from customs, refusing or not claiming the order, providing a wrong address might cause the parcel to return back to us or be disposed of, in such case, a restocking fee of 15% will apply as per standard return policy, furthermore, $5/item return shipping costs will be deducted from the total amount of the refund **

***The recent COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. Given the current situation of an ongoing threat of pandemic, there might be a possibly significant risk of delayed delivery times. Thank you for your patience.***